#BYOD4L: Thoughts on communicating

Computer-mediated communication (CMC) is a field of study which emerged from CALL (computer assisted language learning) during the past decade. As you can see from the wikipedia entry this is an area of study that is really coming into its own now as more language learning takes place through interaction in a wide range of online settings. It is interdisciplinary by nature. 

I am also chair of the CMC SIG for EuroCALL and some years ago I took the photo above in Groningen as an illustration of how, as language teachers, we now have to change, becoming amphibious! The analogy is that as much communication takes place below the water line (online) it is not always clearly visible to others who are not involved in social media or other technology enabled channels. When such channels are populated by our learners we need to be prepared to dive in and explore the way communication works in such environments. We cannot just ignore all that is facilitated by new media and devices. 

If you explore the picture above in order of the letters A to D (they will appear as you hover the cursor over the picture) you will see where I would place my professional visibility to those unfamiliar with such environments. Take a look and see where you are most comfortable connecting and communicating. Do you know of others who need to be tempted into communicating with you through new channels? 

Walking the walk!

We should never underestimate the power of imitation! Human beings don't always learn well from following instructions, from listening to advice or from doing as they are told - far from it! The most profound impact we make on each others' learning comes from what we do in front of them. I think that is what my Dad was trying to teach me when, in an attempt to get his rebellious daughter to stop smoking he (a 20 a day man) said:
"Do as I say, not as I do"

Of course, despite promises otherwise I did not give up. Years later though, divorced, newly single and on the lookout for the man of my dreams (now hubbie no.2, non-smoker) it was not difficult to stop smoking to join the pub trips which facilitated our getting together :)

In education, we call it "modelling". No, not the glossy magazine sort, with its unrealistic portrayal of life that crushes the soul. The simple human process of leading by example, sharing what we do (including the mistakes and how we improve) and encouraging others to try it too. We do it to inspire, hoping others see that we value our activity and it brings us joy. That's what I try to do in my language teaching. 

So, this week I'm joining the #BYOD4L team as a moderator and over 5 days we will indulge in a feast of lively activities on 5 C themes, linked here to some of my earlier musings on this and other virtual spaces:

Connecting - let's be open and accessible to all! 
Communicating - informed by my experience with computer-mediated communication
Curating written some time ago now so a good reminder of how it felt! 
Collaborating takes time and interpersonal skills!
Creating made this brief alternative CV as part of #digiwrimo 2 years ago. 

I hope that we will all walk the walk, listen to each other and be ACCCCCE! 

Communication channels

With new technological developments comes a time of adjustment and it was ever thus!

Turns out smartphone addiction isn't new. Samuel Pepys (1665) was unable to stop checking his timepiece 100x nonstop pic.twitter.com/4D8wCreoUx

— Brian Klaas (@brianklaas) July 20, 2016

Over the holiday period I took a few days away from my laptop but still checked my phone. Getting online is how I interact with colleagues, friends and family. It is how I find out what I need to know (movie times, latest news). Even as I write this sitting in a very cold and noisy home surrounded by 2 heating engineers (boiler broke down just before Christmas and a new one is currently being fitted) I am communicating with my sons (stranded in their bedrooms as the floorboards and carpet are all lifted outside their doors) to check on them. I thought I would try to keep my fingers warm by typing a blog entry which has been in draft for a while. 

New communication technologies are a huge social challenge when they come along. Inevitably they are "sold" to us as the answer to every problem posed by distance, an efficiency we require to cope in the modern world, the industry takes care of that. Up to us then to try them out and express how much more complex human communication is than the software developers would have us believe. 

Humans like to choose their methods of communication differently, what works for some will offend others. Texting (SMS) grew rapidly in popularity and was welcomed by some as a means to encourage written communication between a generation who resisted reading books. However, it was not long before people were being unceremoniously dumped or fired by text message.

Email has become the default for formal correspondence in many workplaces, invoices, quotations and receipts can be emailed whilst "snail mail" has been reduced, business postage bills must have dropped dramatically but this shift has also brought new challenges - we have all had to learn how to manage these in order to stay safe and keep up with work demands. However, those who love email rarely seem to appreciate why others may find it intrusive and unhelpful. 

My hypothesis is email is not fit for work with multiple correspondents. Like all strong relationships it works better between fewer folks.

— Ernesto Priego (@ernestopriego) December 21, 2016

And now we are in the era of synchronous online interactions for work or play. Video conferencing for work has brought some interesting new takes on the meeting, beautifully illustrated in this video . The social norms we have long established over time, the reliance on body language and eye contact to help mediate our interactions, these forms of human feedback are replaced by a new need to understand the workings of our connection, hardware operation and indeed digital audio feedback!  Those who master these challenges, those with "communicative advantage" - especially between global connections - will undoubtedly have an advantage over others if they put their combination of technical and interpersonal skills to good use. All too often we see communicative advantage bring the wrong sorts of changes as we did in London thanks to the realisation of a particular messaging system but we must not fear or blame the tool, the fault lies with those who refuse to acknowledge and engage with the new channels, we only have ourselves to blame. If we do not inhabit physical spaces and leave them to be overrun by those who would do wrong we are complicit in creating ghettos and no-go areas, leaving mistrust and lawless behaviour to flourish. 

In the world of synchronous connection, there is great work already underway to restore the online spaces afforded by virtual connection tools to enable more open interaction and normalisation of such channels. I must mention at this point the work of Maha Bali and others, selflessly supporting intercultural discussions, helping to counter the inequity which blights us. Never has this research and exploration been more important for our world. It needs to inform and educate our young people to use such tools and communication channels appropriately for the good of us all. 

Who are you?

On a reçu dans les casiers un petit doc à propos de la minute de silence, en comic sans ms, forcément. Question de tradition

— Monsieur Le Prof (@MsieurLeProf) November 16, 2015

This little tweet brought all the horror of recent events into sharp focus for me. 

I follow @MonsieurLeProf on twitter, He teaches English in the suburbs of France and has a wonderful, dry sense of humour. He is a skilled user of web based technologies and has a clear understanding of how to present his digital identity to the world.  Here he makes an off the cuff remark through twitter that illustrates the lack of general awareness of appropriate etiquette when using digital media. The incident? A missive for communicating the observation of a minute's silence out of respect for the victims of the terrorist attacks. It came via pigeon holes, written in the childlike, light-hearted font known as Comic Sans MS. 

The lack of understanding of the nature of this communication is startling. The printing press was introduced to Europe in 1439, nearly 600 years later publishing is in the hands of individuals, every office produces desktop published documents for circulation on a regular basis but much research into fonts and their communicative properties is surely common knowledge? Google it! YouTube it!  Find out here what your choice of font says and watch a personal evaluation of fonts here to help you make your own choices.  

This is computer-mediated communication 101, the most basic of digital communicative skills. Yet our educational institutions fail to recognise the importance of effective digital communication skills as vital in today's world. If we paid more attention to digital interaction we would understand that we only have a hope of addressing the unfortunate abilities of those with effective digital skills combined with murderous intent if we raise awareness of the importance of transversal skills.

These skills are no longer only the domain of the publisher. In the same way as music production, photography and film making have been democratised by the personal computer (and now smart phones and tablets) our digital presence speaks volumes about us. We look very foolish when we neglect these forms of communication and worry only about the face to face.